Terms and Conditions

1. Acceptance of Terms

By engaging Pro Attestation Services ("we," "our," or "the Company") through our website (proattestation.com), doorstep courier pickup, or direct office submission, you ("the Client") agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our services.

2. Scope of Services

Pro Attestation Services acts as a professional administrative facilitator for document verification, Ministry of External Affairs (MEA) Apostille / Attestation, State Department verification (HRD, Home Department, SDM, GAD), Chamber of Commerce certification, and Embassy / Consular Legalization for destination countries worldwide.

The final authority to attest, apostille, or accept any document rests strictly with the issuing state authorities, MEA Government of India, and respective foreign embassies. We facilitate the legal submission and collection chain on your behalf.

3. Document Authenticity & Client Responsibility

• The Client warrants that all documents submitted (educational degrees, marksheets, birth/marriage certificates, commercial documents, passports) are genuine, unaltered, and legally obtained.
• Submitting forged, counterfeit, or falsified certificates is an offense punishable under Indian law. We immediately reject and report forged documents to appropriate authorities.
• The Client is responsible for ensuring names, dates of birth, and parents' names match consistently across all certificates and passport copies.

4. Processing Timelines & Delays

Estimated processing times (e.g., 2–4 working days for Apostille, 4–8 working days for Embassy attestation) are indicative guidelines based on standard government operational schedules. Timelines may be extended due to:

• Government, national, or foreign embassy holidays and closures.
• University or school background verification backlogs.
• Unannounced policy revisions or technical maintenance on government portals (such as e-Sanad).

5. Secure Document Handling & Logistics

Every physical document is registered with a tracking reference number and dispatched via insured, reputable tier-1 couriers (Blue Dart, DTDC, etc.) or handled by our bonded in-house team in Delhi NCR. While every reasonable safeguard is exercised, Pro Attestation is not liable for postal transit disruptions caused by force majeure events.

6. Fees, Quotations & Payment Terms

All quotations provided are based on the document type, originating state department, and destination embassy requirements. Government official consular fees, MEA fees, and handling charges will be clearly outlined before document processing commences. Full payment is due as agreed upon stage completion or prior to final document dispatch.

7. Cancellation & Refund Policy

If a cancellation request is received prior to submitting documents to any government or embassy authority, a refund will be issued minus nominal logistics/handling charges. Once government fees have been deposited or stamps/stickers applied, official fees cannot be refunded.

8. Jurisdiction & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of India. Any legal dispute or claim arising out of our services shall be subject exclusively to the courts of New Delhi, India.